SHIPPING INFORMATION

TRUESPICK handles all standard shipping logistics from payment confirmation through delivery. This includes order preparation, carrier selection, dispatch coordination, and transit monitoring — subject to the responsibilities and limitations outlined below.

Know Your Timeline

TRUESPICK processes orders within 3–7 days after payment confirmation. Once dispatched, standard shipping takes 14–30 days to reach you. This 30-day maximum applies solely to transit time — it does not include processing time.

Recognize External Influences

Transit duration may vary due to factors outside TRUESPICK’s operational control, including:

• Public holidays in origin or destination countries
• Geographic location of the delivery address
• Adverse weather conditions affecting transport networks
• Performance and routing policies of international couriers

Understand Who’s Responsible

TRUESPICK assumes liability for loss, damage, or delay of packages shipped using TRUESPICK-selected carriers. If you elect to use a different carrier — whether during checkout or by arranging independent shipment — full responsibility for transit outcomes rests with you.

Reach Support Directly

For any shipping-related inquiry — including tracking status, delivery exceptions, or carrier-specific issues — contact TRUESPICK exclusively by email at cs@truespick.com. Responses are provided during standard business hours.