RETURN POLICY
You can cancel your order anytime before it ships or enters production — and receive a full refund. Once the item has shipped, cancellation is no longer possible.
What went wrong? (seller-caused issues)
If your item arrived damaged, was sent incorrectly, or is missing parts or accessories, we’ll cover the cost of returning it. You won’t pay for return shipping in these cases. We’ll also process a full refund after inspecting the returned item — no restocking fee applies, ever.
What changed your mind? (customer-initiated returns)
You have 14 days from the date of delivery to return an item if you’ve decided not to keep it. To qualify, the item must be unused, in the same condition as when you received it, and in its original packaging. You’ll also need to provide your receipt or proof of purchase. Custom or personalised items are not eligible for return or refund.
How refunds work
After we receive and inspect your return, and approve it, your refund will be issued within 3–20 days. The credit goes directly back to your original payment method — whether that’s your credit card or another form of payment used at checkout.
Still waiting? What to do next
If your refund hasn’t appeared yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
- Contact us at cs@truespick.com
Please follow these steps in order — most delays are resolved at the first or second step.
Getting started — your first step
Before sending anything back, please email cs@truespick.com. We’ll reply within 24 hours with your unique return address and clear instructions for your next move.